Gringa Denim offers returns and exchanges on full-priced items within 20 days of delivery, provided they meet the conditions outlined below.

To be eligible for return or exchange, item/s must be unworn, unscented (no perfume), unused and returned in their original condition and packaging, with all original tags and labels attached. Items that do not meet these requirements will not be accepted for a return or exchange.

To request a return or exchange, please contact us at hello@gringadenim.com before sending your item back.

RETURN SHIPPING

All return postage costs are the responsibility of the customer. We recommend using a tracked shipping service, as Gringa Denim cannot be held responsible for parcels lost in transit. 

For exchanges, the cost of shipping the replacement item is the responsibility of the customer. A return postage invoice will be emailed and must be paid before the exchanged item is dispatched.

SALE ITEMS 

All sale items are considered final and are not eligible for returns, refunds or exchange.

FAULTY ITEMS 

If you believe you have received a faulty or incorrectly supplied item, please contact us at hello@gringadenim.com so we can assist you.